dzis otrzymalam odpowiedz z banku LLOYDS czy moge poprosic o przetlumaczenie, z gory slicznie dziekuje
"I understand you are raising concerns in relation to the sale of ppi.
We have used the information you provided with your complaint and conducted an extensive search of our systems and historical records. Having done this, we have established that you did not take out a ppi policy with the account which you you quoted in your complaint.
We therefore cannot investigate the complaint you have raised any further. I hope this fully explains our position.
Accordingly, we have closed the complaint.
However if you believe our records are incorrect and have further evidence to indicate that you purchased a ppi policy that you are dissatisfied with, please provide it as soon as possible and we will be happy to investigate.
Please note, if we do not hear from you by 22 february 2012 we will consider this our final response and close our file without further correspondence."
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