Porady na stronie CAB:

http://www.adviceguide.org.uk/england/consumer_e/consumer_cars_and_other_vehicles_e/consumer_problems_with_the_car_you_bought_e/the_car_you_bought_is_faulty.htm

Usunięte

Z tymi reklamacjami to fakt, nie ma obowiazku a jedynie dobra wola. W "Currys" mozesz zwrocic towar oryginalnie zafoliowany, jesli pudelko zostalo otwarte a towar nie jest wadliwy nic nie wskorasz.
Odziez to inna bajka ...


edit
przepraszam chodzilo mi o zwroty, nie o reklamacje

[ Ostatnio edytowany przez: radzik77 27-12-2012 11:18 ]

nie będę udawał mądrzejszego niż jestem -ale chyba jest tak, że zwroty MOGĄ przyjmować, podczas gdy reklamację (na uszkodzony towar MUSZA.
jak się przekonać o wadzie ukrytej -bez otwierania kartonu?

Nieprawda, odyslam do Sale of Goods Act

When can a customer claim a refund, repair or replacement – what the law says

Customers return goods to retailers every day and many of them ask for refunds.

Circumstances when customers do not have a legal right to a refund, repair or replacement

Customers do not have a legal right to a refund, repair or replacement from you if they

accidentally damaged the item
misused it and caused a fault
tried to repair it themselves or had someone else try to repair it, which damaged the item*
if they knew it was faulty before they bought it
if they decide they no longer want the item (for example it's the wrong size or colour, or does not suit them).

There are a few exceptions to this rule, including goods sold by mail order or over the internet - see the section Your customers' rights when they buy goods online, by telephone or by mail order - and some goods sold to a customer during a visit to their home.

Circumstances when customers do have a legal right to a refund, repair or replacement

Customers do have a legal right to a refund, repair or replacement if an item they purchased

does not match the description
is not of satisfactory quality
is not fit for purpose .

Each of these circumstances would mean that the item does not conform to contract and therefore it can be described as faulty . The next section of this guide, Your responsibilities as a retailer, provides a full explanation.

If you point out a fault to a customer and they are able to inspect that fault before they make a purchase, their purchase means they have accepted the fault and they cannot claim their legal right (outlined above) in relation to that particular fault.

Customers' rights last for six years

The law says that a customer can approach you with a claim about an item they purchased from you for up to six years from the date of sale (five years after discovery of the problem in Scotland).

This does not mean that everything you sell has to last six years from the date of purchase! It is the time limit for the customer to make a claim about an item. During this period, you are legally required to deal with a customer who claims that their item does not conform to contract (is faulty ) and you must decide what would be the reasonable amount of time to expect the goods to last. A customer cannot hold you responsible for fair wear and tear .

The six-year period is not the same as a guarantee, but it does mean that even where the guarantee or warranty supplied with the product has ended, your customer may still have legal rights.

Complying with the law

You cannot remove a customer's legal rights, for example by displaying a notice saying 'we do not give refunds under any circumstances' or 'credit notes only in the case of faulty items'.

It is also against the law to mislead consumers about their legal rights - this could lead to a criminal prosecution under the Consumer Protection from Unfair Trading Regulations 2008.

*The customer does not have a legal right to a refund, repair or replacement as a result of the damage their repair attempt has caused to the item. But, they may still have a right to a remedy because of the original fault with the item, such as a price reduction or a partial refund. Or, if appropriate, the customer may request a repair of the original fault if this makes the item usable despite the damage they have caused. See Faulty goods that have been accepted for more information about these remedies.

[ Ostatnio edytowany przez: artur1222 27-12-2012 10:55 ]

Dokladnie, przychodzisz do domu otwierasz karton a w srodku porysowany telewizor ktory w dodatku jest zepsuty i nie dziala, ale zwrocic nie mozesz bo sklep dobrej woli nie ma i nie musi przyjmowac czyz nie tak?

[ Ostatnio edytowany przez: artur1222 27-12-2012 11:01 ]

przeciez napisalem ze jesli otworzysz pudelko a towar nie jest wadliwy to nie przyjma zwrotu :D

przy mnie klient chcial zwrocic lapka - wolnego od wad - najpierw straszyl, pozniej prosil a na koniec poszedl z lapkiem do domu

przyznam, ze swoim poscie napisalem na poczatku reklamacje - co wprowadza zamieszanie. wypadaloby uzyc okreslenia zwrot

[ Ostatnio edytowany przez: radzik77 27-12-2012 11:16 ]

Nie chce nikogo bronic ani udawac madrego ale gdyby ten ktos naprwade chcial oddac tego lapka wolnego od wad to by to zrobil i to na wiele sposobow a pozatym to, ze poszedl z lapkiem do do domu nie oznacza, ze to koniec i po problemie. Uwierz mi, ze gdyby trafilo na np. pyskata angielke nie byloby tak latwo!

ok. każdy może się pomylić -ważne by się do tego przyznać a nie "iść w zaparte".
i trochę więcej luzu.

ja kupilem laptopa w sainsburys otwarlem go wlaczylem, zainsatowalem oprogramowanie stwierdxzilem ze jest do bani i na drugi dzien oddalem go bez jakichkolwiek problemow

Co do tematu ogladalem ostatnio watchdog i tam byl temat dealerow samochodowych zakupili jakis tam samochod i pozniej zaczeli go sprawdzac okazalo sie ze nie byl wart tych pieniedzy.Probowali go zwrocic a pako nie chcial przyjac zwrotu