If you're not happy with the care or treatment you've received or you've been refused treatment for a condition, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.
The NHS Constitution explains your rights when it comes to making a complaint. You have the right to:
have your complaint dealt with efficiently, and properly investigated,
know the outcome of any investigation into your complaint,
take your complaint to the independent Parliamentary and Health Service Ombudsman if you're not satisfied with the way the NHS has dealt with your complaint,
make a claim for judicial review if you think you've been directly affected by an unlawful act or decision of an NHS body, and
receive compensation if you've been harmed.
Who should I complain to?
If you're not happy with an NHS service you can make a complaint. You should complain to your service provider such as GP, dentist, hospital or pharmacist first.
Alternatively, you can complaint to the commissioner of that service. In the past, this was your local primary care trust (PCT). PCTs ceased to exist on April 1 2013. Now you will have to take your complaint either to NHS England or your local Clinical Commissioning Group (CCG).
In general, NHS England commissions most primary care services like GP and dental services. CCGs oversee the commissioning of secondary care such as hospital care and some community services.
Find your Clinical Commissioning Group (CCG)
Contact NHS England england.contactus@nhs.net
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